Frequently asked questions

What is an agent?

Agents are the people who will use Oct8ne as part of your customer service department. Each agent will have a profile with their own email to access the control panel.

What is a license and how many do I have to buy?

The number of licenses you contract corresponds to the number of agents that are available at the same time in your control panel. You will be able to register all the agents you need, but only as many agents as licenses you have contracted will be able to connect simultaneously. For example, if you buy three licenses, three agents may be connected at the same time, even if you have registered 10 different users.

Can I change the number of agents I use?

Yes. As your business grows you can add more agents from your control panel. You can also edit or delete agents at any time.

Can I change the number of licenses previously purchased?

Yes. From your control panel, you can add or remove licenses without having to contact us. The price is recalculated at the moment you add or remove licenses.

How can I pay?

You can do it on a monthly or yearly basis. If you choose an annual plan, you will enjoy a cheaper price. There is no permanence and you can manage your billing information from the control panel.

Payment can be made by credit card, Paypal, Direct Debit, or Bank Transfer.

Do I need to provide my card details to register?

No. During the 14 days Free Trial we will not ask for your bank details. Once the trial period ends, you will automatically switch to the Free version until you update the account with your credit card details.

Can I see what is on the customer's screen? And can they see my screen?

No. Oct8ne respects privacy. Our tool works strictly to view images or videos in a synchronized way only within a shared space: the coviewer. Neither party will be able to see the other’s screen while using the chat and coviewer. If you need it, you can activate the screen sharing option or video call, but you must activate this option first and accept it by both parties. Oct8ne will notify you if you agree to share your screen or take a video call.

Can I provide 24/7 service with Oct8ne?

Absolutely! The best approach is to let our AI Agent autonomously manage all customer inquiries 24/7. You decide whether the AI handles the entire flow or if you want it to transfer to a human agent only in specific cases or when strictly necessary. Additionally, you can always complement its work by setting specific service hours for your human team if you wish.

Will Oct8ne affect the performance of my website?

No. Oct8ne loads quickly on your page after your website has fully loaded. Additionally, all interactions that occur on Oct8ne are stored and managed on our servers, not yours.

Can I install Oct8ne even if my website is not created with an e-commerce platform?

Yes. You can install Oct8ne on any web page. You just need to paste our script code on your page or use our API and you can start working. In addition, our technical service will be at your disposal to help you with everything you need. You can check all the plugins we have to install them on different platforms.

Is there a difference between installation by plugin, script code or API?

Yes. With each installation, different functionalities are obtained. If you install Oct8ne through our plugin or integrate it through the API, you will be able to access the store’s catalog in real-time and consult products, and add items to the customer’s cart from the chat.

Does it work on mobile? Is it responsive?

Yes, Oct8ne is fully customizable and has been optimized for both mobile and tablet. In addition, agents who attend from the phone or any other portable device, can do so using our app.

Can I customize the look of Oct8ne to suit my corporate style?

Yes. Our product allows you to upload your logo and select a color combination in addition to choosing access points and communication channels such as email, phone or chat. Easily create links with CSS styles that activate the Oct8ne coviewer from anywhere on your site.

Can I integrate different catalogs for my multidomain website?

Yes; but it will be necessary to contact us. If you have a URL where you have the file with the products of the different updated domains, Oct8ne will be able to download it every X days and keep the catalogs updated.

Does Oct8ne comply with accessibility standards?

Yes, at Oct8ne we work to ensure our solution is inclusive. Our visitor-side chat is designed to be compatible with screen readers and keyboard navigation, complying with web accessibility standards (WCAG 2.1AA).

What is the coviewer?

It is our visual support that allows both the agent and the customer to view products together in real-time within the chat, enabling the display of images and videos for better guidance.

How is the catalogue integrated?

There are two ways: Via Plugin/API (real-time synchronization) or by uploading a CSV or XML file (direct management from the Oct8ne panel).

How long does it take to implement an AI Agent?

Our AI Agents are live in about a week. During onboarding, we assign an Account Manager to assist you until it is online.

How many answers can it automate?

Our AI Agent filters 100% of inquiries and autonomously answers around 90%, including product recommendations, support, and order tracking.

Can I implement Oct8ne on all my customer service channels?

Yes! It works across Web, WhatsApp Business API, Instagram DMs, Facebook Messenger, and soon Email.

What do I need to implement Oct8ne on WhatsApp, Instagram, or Facebook?

A verified Meta Business account and connecting your number or page from the Oct8ne panel following the guided process.

What do I need to activate Oct8ne campaigns?

An account with an authorized partner (like 360Dialog) and having Direct Billing contracted.