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Are You Ready for the LSAC? Does Your AI Assistant Allow Real-Time Transfers to Human Agents?
The Law 10/2025, of December 26, on Customer Service (LSAC) entered into force on December 28, 2025. It is crucial to highlight that, although it is a Spanish state regulation, the law also [...]
WhatsApp COEX: You Can Now Enable WhatsApp Business Coexistence in Oct8ne
If you use WhatsApp Business in your day-to-day operations, you have probably asked yourself more than once: Should I use the WhatsApp Business mobile app to maintain direct contact with my [...]
Empowering your team with AI: discover Help me write, Copilot, and Session summary
Summary We often associate artificial intelligence with process automation, but it also serves to complement and empower your human teams across Web, WhatsApp, email, Facebook Messenger, and [...]
AI in customer service: how to sell more without losing the human touch
Automating customer service doesn’t have to be framed as a choice between technology and people. The key is deciding which tasks AI can take on, and in which situations human intervention adds [...]
WhatsApp Marketing Guide: Automation, E-commerce, and Best Practices
In short: What Is WhatsApp Marketing and Why Use It? WhatsApp Marketing has become the communication channel with the highest open rate (over 98%) and conversion rate in the market. However, [...]
How to prevent abandoned carts: conversational ecommerce as prevention
A cart abandonment strategy doesn’t have to focus solely on recovering purchases after the fact. It can also act earlier, while a doubt is still in time to be resolved. So before choosing a [...]
The best customer service tools for online stores in 2026
There is no single customer service tool that works best for every store. The starting point is understanding what you actually need and which part of the process you want to improve. Customer [...]
New WhatsApp API Rates: A Guide to Meta’s Costs and Preventing Account Bans
In short: Costs and Pricing Structure: How Much Does WhatsApp Marketing Really Cost? Unlike email marketing, where you typically pay a flat rate based on your subscriber count, WhatsApp operates [...]
How to increase your online store’s sales in 2026: omnichannel AI Agents + WhatsApp Marketing
Almost every store that wants to sell more starts in the same place: buying more traffic. It’s the intuitive move. If 2 out of every 100 visitors buy, then 200 visitors should bring 4. The maths [...]
What is an AI Sales Assistant and How Does It Work?
Everything an AI sales assistant can do for your business What You’ll Find in This Article If you operate in the e-commerce world—whether as an E-commerce Manager, Marketing Manager, or Customer [...]